hanabetPrivacy Policy

This page describes what we collect when you use hanabet and how we keep that data protected. Our privacy practice covers account registration, payment processing, game activity, and customer support interactions. We collect only the information necessary to operate hanabet, process withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and comply with anti-money-laundering regulations.

We respect your privacy and maintain transparent policies about data use. Our servers may sit outside your jurisdiction, but all data transfers are encrypted and protected by standard security protocols. We do not sell or share your personal information with third parties beyond what is required for payment processing and regulatory compliance.

This policy explains what information we collect, how we use it, who may access it, your rights, and how to contact us if you have concerns.

What Data We Collect on hanabet

Account Registration and Identity Information

When you create a hanabet account, we require your name, date of birth, email address, and phone number. We use this information to verify your identity, send account notifications, and support password recovery. For deposits or withdrawals, we may request government-issued identification (passport, national ID card) and proof of address (recent utility bill, bank statement). These documents satisfy anti-money-laundering requirements and are stored securely in encrypted systems.

We collect this information once during account setup; you may update it anytime via your account dashboard. If your details change—email, phone, residential address—updating your profile ensures you receive important notifications and maintains account security.

Payment and Transaction Data

We collect transaction records whenever you deposit or withdraw funds on hanabet. These records include the amount, date, time, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet virtual account), and transaction status. We retain this data to reconcile your account, process refunds if needed, and comply with regulatory audit requirements.

Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and participating banks) also collect transaction data. We do not control their privacy practices; you should review their policies separately. We only share the minimum information required to complete your transaction—typically your name and transaction amount.

Game Activity and Account Behaviour

We collect records of your gaming activity on hanabet—bets placed, games played, outcomes, and balances. This data helps us detect fraudulent activity, resolve disputes, and improve our platform. For live-dealer tables, we record video of games you participate in; these recordings are used to settle disputes and audit game integrity. For sportsbook wagers on Liga 1, Piala AFF, or esports markets like Mobile Legends, we record your selections and the outcomes. For slots and number games, we record bet amounts and results.

We use this activity data to calculate your account balance, track your play patterns for fraud detection, and respond to support inquiries. We do not share this data with external marketing firms or data brokers.

Technical and Tracking Data

We collect technical information when you access hanabet—your IP address, device type (mobile, desktop), browser type, operating system, and pages visited. We use this data to improve platform performance, troubleshoot technical issues, and prevent fraud. We may also use cookies or similar tracking tools to remember your login status and preferences.

Our servers log all account access, login attempts, and significant account changes (password reset, email update). This logging helps us detect suspicious activity and support account recovery if you lose access.

Customer Support Communications

When you contact hanabet support via email or live chat, we record your inquiry, our response, and any documentation you provide. We use this data to resolve your issue, track support quality, and identify common problems. Support staff may access your account and activity data to assist you.

We retain support communications for a standard period to handle follow-up questions and maintain an audit trail for dispute resolution. If you provide sensitive information in a support inquiry (e.g., payment details), we ask you to use secure channels or remove sensitive data from your messages.

Personal Data

Information that identifies you, such as your name, email, phone, or government ID number. We protect personal data with encryption and access controls.

Transaction Data

Records of deposits, withdrawals, and game activity. We use transaction data for account reconciliation and fraud detection.

Technical Data

Information about your device and internet connection (IP address, browser type, access logs). Used to improve platform stability and prevent unauthorized access.

Cookies

Small files stored on your device to remember your login session and preferences. You can disable cookies in your browser, though some hanabet features may not work properly.

How We Use Your Data and Our Commitments

Our hanabet Data Protection Commitments

We use encryption (SSL/TLS) to protect data in transit between your device and our servers. Account passwords are hashed and salted; we never store plaintext passwords. Financial data (credit card numbers, bank account details) is not stored on hanabet servers; payment processors handle this information directly. Access to personal data is restricted to authorized staff on a need-to-know basis.

We undergo regular security audits and maintain compliance with standard data protection practices. If we discover a data breach, we notify affected users within legally required timeframes. We maintain backups of our systems to prevent data loss; backups are encrypted and stored securely.

Third-Party Access and Data Sharing

We share data with the following third parties only as necessary:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet networks, and banks (mobile banking, local payment, online payment, e-wallet) receive your name and transaction amount to process deposits and withdrawals.
• Compliance and regulatory bodies: We may provide aggregated transaction data or specific account records to satisfy anti-money-laundering obligations or legal requests from authorities in Jakarta, Surabaya, Bandung, Medan, Semarang, or your jurisdiction.
• Live-dealer studios: When you play live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), dealers and studio operators see your username and bet amounts in real time. Studios do not retain personal data beyond the gaming session.
• Customer support systems: Our support team uses helpdesk software to manage inquiries. These systems may be hosted by third-party providers; we contractually require them to protect your data.

We do not sell your data to marketing firms, data brokers, or third-party advertisers. We do not share your gaming preferences, bet history, or personal information for commercial purposes.

Jurisdiction and Data Location

Our hanabet servers may be located outside your country. When you use hanabet, your data is transferred to and processed on these servers. By creating an account, you consent to data transfers across borders. We apply the same security and privacy protections regardless of server location.

If you are in a jurisdiction with strict data protection laws (such as GDPR in Europe), those protections may not apply to hanabet. However, we respect your privacy rights and implement protections aligned with standard industry practices.

Your Rights Regarding Your Data

You have the following rights regarding your hanabet data:

• Access: You can request a copy of all personal data we hold about you. Contact our support team via email; we provide a summary within standard windows.
• Correction: You can update your account information (name, email, address) anytime via your account dashboard or by requesting our support team.
• Deletion: You can request account closure and data deletion. We retain transaction records as required by law but will delete personal data after the retention period.
• Portability: You can request your transaction history and game records in a structured format suitable for transfer to another service.
• Objection: You can opt out of non-essential communications (marketing emails, promotional offers). Essential notifications (account security alerts, payment confirmations) will continue.

Data Retention and Deletion

We retain account information for the lifetime of your hanabet account plus a standard period after closure to comply with anti-money-laundering regulations. Transaction records are retained for at least several years per regulatory requirements. Game activity logs and support communications are retained for dispute resolution and audit purposes.

If you request account deletion, we remove personal data after the mandatory retention period but maintain aggregated, anonymized records for analytics. You can request permanent deletion; we will delete identifiable information, though some anonymized data may persist in system backups.

Cookies and Tracking

We use cookies to store your session token (so you stay logged in) and remember your language preference. These are essential for hanabet to function. You can disable cookies in your browser settings, though you may need to log in repeatedly and some features may not work.

We do not use third-party tracking cookies or analytics that follow you across other websites. hanabet analytics are internal only; we track aggregated page views and feature usage to improve our platform, but we do not share this data with external analytics providers.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your rights, or want to report a data concern, contact our support team:

• Email: [email protected] (response within standard business windows)
• Live chat: Available during platform operating hours; select "Account & Privacy" for data requests
• Mailing address: hanabet support team, available via email request

We respond to privacy inquiries according to published response targets. For urgent data security concerns, mark your email "URGENT" and provide your account identifier. We investigate data breaches and security incidents immediately.

Policy Changes

We may update this privacy policy to reflect changes in our practices or legal requirements. We notify you of material changes via email or a prominent notice on hanabet. Your continued use of the platform after notification constitutes acceptance of the updated policy. Review this page periodically to stay informed of our current privacy practices.