hanabetFrequently Asked Questions

To reset your password, visit the hanabet login page and click the "Forgot password?" link. Enter your registered email address. We will send a password-reset link to that email within a few minutes. Click the link in your email to create a new password. If you do not receive the email, check your spam folder or contact our support team via live chat. For additional account recovery assistance—if you cannot access your registered email—our team can verify your identity using your phone number and registered details before issuing a reset.

When you register on hanabet, we collect a username, email address, secure password, and mobile phone number. After registration, you will be asked to complete KYC (Know Your Customer) verification by uploading a government-issued ID (passport, national ID, or driver's license) and a proof of address (utility bill or official letter). These documents are encrypted and used only for account verification and compliance. Verification typically completes within one business day. We do not share your personal information with third parties except as required by law or to payment processors handling your transactions.

Your hanabet account dashboard includes tools to manage your profile, update contact information, view your transaction history, and monitor deposits and withdrawals. You can change your password, add or update payment methods, and view your current balance. Account security features include login history, allowing you to see when your account was accessed and from which devices. If you notice suspicious activity, contact our support team immediately. For jurisdiction-related concerns or compliance questions, use the "Contact us" link in your account menu to reach our legal and compliance team.

hanabet accepts deposits from a wide range of payment methods to suit different budgets. Minimum deposit amounts vary by payment method—e-wallet services like DANA, e-wallet, mobile banking, and local payment typically have lower minimums, while bank transfers via online payment, e-wallet, mobile banking, and local payment have standard bank-transfer minimums. online payment and e-wallet transfers follow their respective platform rules. Maximum single-account preferences depend on your account verification status and your chosen payment method. For specific minimum and maximum amounts for your preferred payment method, check the deposit page in your account or contact our support team. During major holidays like Idul Fitri, Idul Adha, and Imlek, processing times may extend due to bank closures.

Withdrawal requests on hanabet undergo review before funds are transferred back to your payment method. Processing times vary: standard withdrawals typically complete within one to three business days, depending on your payment method and account verification status. Bank transfers (mobile banking, local payment, online payment, e-wallet) may take longer than e-wallet withdrawals (mobile banking, local payment, online payment, e-wallet). We do not process withdrawals during weekends or public holidays; requests submitted during these periods are queued for the next business day. If your withdrawal is delayed beyond the expected timeframe, contact our support team with your transaction ID, and we will investigate the status with your payment provider.

hanabet offers multiple game categories: Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) with real dealers streaming from certified studios; a sportsbook covering football (Liga 1, Piala AFF, Champions League, Premier League), MotoGP, badminton, and other sports; slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; and esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Each category is organized within your account menu. Live-dealer tables operate 24/7 with multiple table limits to suit different budgets. Slot games and esports markets are updated regularly with new titles and promotions.

hanabet offers bonus promotions to eligible account holders; specific terms vary by offer. Bonus promotions may apply to new deposits, seasonal events, or loyalty milestones. Each bonus comes with playthrough requirements (the amount you must wager before withdrawing bonus funds) and game restrictions (which games contribute to playthrough). Bonus validity periods vary—some bonuses expire after 7 days, others after 30 days. Terms are clearly displayed when you claim a bonus. If you have questions about a specific offer, view the detailed terms in your account or contact our support team. Bonus offers are subject to jurisdiction; we do not offer bonuses in regions where online entertainment platforms are prohibited.

Our hanabet support team provides English assistance via live chat, email, and phone. We serve users across supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang. English support is available during standard business hours with typical response times ranging from a few minutes (live chat) to several hours (email). For account questions, payment inquiries, or game support, use live chat for immediate assistance. For legal or compliance matters, email our support team and specify "legal inquiry" in the subject line. Support availability may be limited during weekends and public holidays; urgent issues can be escalated to an on-call team member.